Privacy Policy
ChatBlizz Software Private Limited ("ChatBlizz", "we, us", "ChatBlizz") considers privacy and the security of personal data extremely important. This policy explains how we collect, process, and safeguard your data when you use our services.
We process personal data for (1) our own purposes and (2) under instructions of our customers who use ChatBlizz service. In the second case, we strictly adhere to customers' instructions and do not use data for any other purposes than providing the Service.
This Privacy Policy describes how we process the personal data of our customers, their end users and representatives, website users, newsletter subscribers, potential customers, and our counterparties.
1. How We Collect Personal Data
What personal data we collect depends largely on the interaction that takes place between you and ChatBlizz, most of which can be categorized under the following:
When you use ChatBlizz Service:
We store all the content you provide, including information related to you as a customer or an end user of the Service. We gather this information directly from you when you enter it or from integrations linked to the Service (Google, Facebook, Instagram, etc.).
Third Party Information:
In some cases, we receive information from third parties, e.g., from a payment service provider on whether your payment was successful.
Email and Messaging:
When you send us emails or messages, we store the content of such communications, attachments, and your contact details.
Forms and Events:
When you submit forms on the Site or participate in our events, we collect your contact details and the information you provide. If we arrange joint events with partners, we may receive information from them.
Website Usage:
When you use the Site, we collect cookie data and related information that may constitute personal data.
Communities:
When you join our groups, we may access your profile data and posted comments; however, we do not store or copy this information into our systems.
2. What Types of Personal Data We Process
We collect and process the following categories of personal data:
Customer Account Details
Information to create or update your account, including IDs, emails, linked pages/accounts, products in use, location, status, etc.
Financial Information
Debit/credit card last digits, UPI VPA, account details, and payment information for processing subscriptions.
Contact Details & Business Data
Full name, title, company, email, and other contact details for cooperation and communication purposes.
Requests & Messages
Your messages, requests, emails, and submitted forms, including content and contact details.
Usage Data & Logs
Metadata like IP address, browser type, device information, time, language preferences, pages viewed, and usage patterns.
Email Performance Data
We track limited engagement metrics using 'clear images' (gifs) in emails to measure newsletter performance.
Cookies & Similar Technologies
We employ cookies on the Site. See our Cookie Statement for details.
Customer Content
Data you import into the Service. We process this data only on your behalf as our customer.
Important: Please do not send or disclose sensitive personal data (like Aadhaar details, political opinions, health information, or biometric data) through the Service.
3. For Which Purposes We Use Personal Data
We collect and process your personal data for the following purposes:
5. Your Data Protection Rights & Choices
You have the following rights regarding your personal data:
Access & Information
Request access to your personal data that we collect and information about how we process it.
Update & Correction
Contact us to update, correct, or complete information in your account.
Deletion
Request deletion of your personal data, subject to legal requirements and legitimate business needs.
Processing Restrictions
Object to processing or ask us to restrict processing of your personal data (EEA/UK/Switzerland residents).
Data Portability
Request portability of your personal data where technically possible (EEA/UK/Switzerland residents).
Withdraw Consent
If processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.
How to Exercise Your Rights
Submit your request by sending an email to support@chatblizz.com
We will respond to all requests in accordance with applicable data protection laws.
Access to Customer-Controlled Data
We don't have direct relationships with customers' end users. If you're an end user seeking to access, correct, or delete data processed by our customers, please contact the customer directly.
6. For How Long We Retain Personal Data
We retain and process personal data based on the following criteria:
Active Agreements
Data is retained while your agreement with us is active or as set forth in our Terms of Service.
Legal Requirements
Some data may be stored for retention periods required by law, or timeframes necessary to resolve disputes, prevent abuse, and enforce our agreements.
Business Purposes
Data may be retained for legitimate business purposes such as fraud prevention, dispute resolution, and enforcement of agreements.
7. International Data Transfers
Your personal data may be stored and processed in any country where we have facilities or engage service providers, including in India.
Safeguards
When transferring data internationally, we implement appropriate safeguards such as Standard Contractual Clauses to ensure your data remains protected.
Your Consent
By accepting this Privacy Policy, you acknowledge and agree to the transfer and processing of personal data on servers located outside your country of residence.
Note: Data protection laws may be different and potentially less protective in countries where we process your data compared to those in your country.
8. Children's Information
Important: Age Restriction
ChatBlizz is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from them.
If You Are Under 18
You may not attempt to register for the Service or send any information about yourself to us, including your name, address, telephone number, or email address.
Parental Notice
We encourage parents and guardians to monitor their children's online activity. If we discover we have collected data from someone under 18 without parental consent, we will delete that information promptly.
Contact Us
If you are a parent or guardian and believe we might have information from a child under 18, please contact us immediately. We do not sell personal data of customers, including those aged between 13 and 18.
9. Security Practices
We take reasonable and appropriate measures to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.
Safeguarding Your Information
We implement security measures taking into account the risks involved in processing and the nature of the personal data. Our systems are designed to protect data both during transmission and storage.
Payment Security
The payment processing vendors we work with use security measures to protect your information both during the transaction and after it is complete.
Security Limitations
Despite our efforts, we cannot guarantee complete security. No method of transmission or storage is fully secure, and we cannot warrant protection against all unauthorized access.
We do not guarantee that our security measures will prevent third parties from illegally obtaining access to personal data.
Breach Notification
If a security breach causes an unauthorized intrusion into our system that materially affects you or your data, we will notify you as soon as possible and report the action we took in response.
Questions About Security
If you have any questions about the security of your personal data, please contact us at support@chatblizz.com
10. Legal Basis for Processing (EEA/UK Residents Only)
If you are located in the EEA, UK, or Switzerland, our legal basis for collecting and using your personal data depends on the purpose of processing:
Contractual Necessity (Art. 6(1)(b) GDPR/UK GDPR)
We process data to perform our contract with you for the use of the Service, including account management and service provision.
Legitimate Interests (Art. 6(1)(f) GDPR/UK GDPR)
We process data based on our legitimate business interests for:
- • Communicating with you and informing you about our Service
- • Legal compliance and regulatory requirements
- • Conducting events and related communications
- • Negotiating, entering, and performing agreements
- • Compliance, safety, and fraud prevention
Consent (Art. 6(1)(a) GDPR/UK GDPR)
We process some types of cookie files and certain marketing communications based on your consent. See our Cookie Statement for details.
Legal Obligation (Art. 6(1)(c) GDPR/UK GDPR)
We process data to comply with legal requirements, including tax, accounting, and regulatory obligations.
Important Information
When we ask you to provide personal data for legal compliance or contract performance, we will make this clear and advise whether provision is mandatory.
If you don't provide required data, we may not be able to perform our contract with you or provide the Service. However, you are not obliged to provide personal data to us.
Questions About Legal Basis
If you have questions about the legal basis for processing your data, contact us at support@chatblizz.com
11. California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights:
Right to Know
You have the right to request disclosure of:
- • Categories of personal data we have collected about you
- • Categories of sources from which we collected personal data
- • Business or commercial purposes for collecting personal data
- • Categories of personal data sold or disclosed for business purposes
- • Categories of third parties to whom personal data was disclosed
- • Specific pieces of personal data collected about you
Right to Delete
You have the right to request deletion of personal data we have collected about you, unless retention is required or authorized by law.
Authorized Agents
You may designate an authorized agent to make requests on your behalf. Written permission is required, and we may need to verify your identity directly.
How to Submit Requests
Submit requests via email to support@chatblizz.com
We will acknowledge receipt within 10 business days and respond within 45 calendar days (extendable to 90 days if needed). We may request additional information to verify your identity.
Right to Non-Discrimination
You have the right not to be discriminated against for exercising your California privacy rights. We will not deny goods/services, charge different prices, or provide different service levels.
Fees
We do not charge fees to process requests unless they are excessive, repetitive, or manifestly unfounded. If a fee applies, we will provide a cost estimate before completing your request.
California Civil Code Section 1798.83
California residents may request information about how we disclosed personal data to third parties for direct marketing purposes during the preceding calendar year. We will respond within 30 days and are only required to respond once per calendar year.
12. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business developments.
Notification Process
When we update our Privacy Policy, we will take appropriate measures to inform you before changes take effect, consistent with the significance of the changes we make.
Consent for Material Changes
We will obtain your consent for any material Privacy Policy changes if and where required by applicable data protection laws.
Effective Date
You can see when this Privacy Policy was last updated by checking the "Effective Date" at the top of this document. The new policy applies to all current and past users and replaces any prior inconsistent notices.
Recommendation: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
13. How to Contact Us
If you have questions, suggestions, requests, or need additional information about our privacy practices, we're here to help.
Contact Information
What You Can Contact Us About
- • Questions about this Privacy Policy or our privacy practices
- • Data access, correction, deletion, or other rights requests
- • Concerns about how your personal data is being processed
- • Security questions or incident reports
- • Feedback or suggestions about our privacy practices
Response Time
We strive to respond to all privacy-related inquiries promptly and in accordance with applicable data protection laws. For rights requests, we typically respond within 30-45 days depending on your location and the complexity of the request.
We Value Your Privacy
Your privacy is important to us, and we're committed to being transparent about our data practices. Don't hesitate to reach out with any questions or concerns.