Shipment & Delivery Policy
At ChatBlizz Software Private Limited, we specialize in delivering digital software services and subscriptions. This Shipment & Delivery Policy explains how digital products and access credentials are provided after a successful payment.
Policy Overview
ChatBlizz Software Private Limited provides instant or near-instant delivery of all digital subscriptions, credits, or access-based services purchased via ChatBlizz. No physical products are shipped.
- Applies to all purchases made on ChatBlizz’s official platform
- Includes digital keys, subscription activations, and downloadable content
- Ensures prompt delivery after successful payment confirmation
Digital Product Delivery
All our products and services are digital. Once your payment is successfully processed, your access credentials, activation keys, or downloadable resources are automatically delivered to your registered email address or made available directly on your ChatBlizz dashboard.
Processing & Activation Time
Delivery and activation times depend on your payment method and system verification:
- Instant Access: For payments made via Razorpay, UPI, Credit/Debit cards, or wallets.
- Within 12 Hours: For transactions requiring additional manual verification.
- 24–48 Hours: For payments flagged by payment gateways for fraud review.
Once activated, users receive a confirmation email along with invoice and login details.
Delivery Method & Communication
Customers receive product access and purchase details through:
- Registered email address (invoice and activation link)
- ChatBlizz account dashboard (for subscription access)
- In-app notifications (for successful purchase confirmation)
Please ensure your email and contact information are accurate to avoid delivery failures.
Access & Tracking Information
Unlike physical deliveries, digital services are tracked via your account. You can verify:
- Subscription status under your ChatBlizz dashboard
- Invoice and payment ID from Razorpay confirmation
- Email confirmation timestamp (as delivery proof)
Invoice & Confirmation
An official tax invoice and confirmation email are sent automatically to your registered email address after successful payment. The invoice includes:
- Transaction ID and Payment Reference
- Purchase date and total amount
- Billing details and GST information (if applicable)
Failed or Delayed Delivery
In rare cases, if you do not receive your activation email within the expected time:
- Check your spam or promotions folder
- Ensure your payment was successful (check Razorpay receipt)
- Contact our support team with your payment ID and registered email
Our team typically resolves such issues within 24 hours.
Customer Assistance
For any delivery-related questions, our dedicated support team is available:
- Email: support@chatblizz.com
- Response Time: Within 24–48 hours
- Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM IST
Exceptions & Force Majeure
ChatBlizz Software Private Limited is not responsible for delays or failed deliveries resulting from:
- Incorrect or inactive email addresses
- Technical issues with the customer’s email provider
- Payment gateway failures beyond our control
- Events such as natural disasters, cyberattacks, or governmental actions
Contact Us
For inquiries about your digital delivery, please contact:
We strive to ensure a smooth and secure delivery experience for all customers.
This Shipment & Delivery Policy is effective as of April 3, 2025 and applies to all digital purchases made through ChatBlizz.
ChatBlizz Software Private Limited reserves the right to update or modify this policy as required by law or platform requirements.