Terms of Service

These Terms of Service constitute a legally binding agreement between you and ChatBlizz Software Pvt Ltd governing your use of our products, services, information, contents and tools.

Updated on: April 01, 2025

Important: By using our services, you agree to these terms.

BY CLICKING "I AGREE", REGISTERING FOR AN ACCOUNT, DOWNLOADING THE APP, OR USING THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

1. Our Services

We provide a platform that enables businesses and individuals to create automated chat flows that they can deploy across a wide range of messaging services, social media and other third-party platforms.

If you purchase or use our Services, you're doing so through ChatBlizz, and such purchase and use is subject to this Agreement; provided, that if you've entered into a separate agreement or order form with us governing the purchase or use of our Services, such separate agreement or order form will govern in the event of a conflict with this Agreement.

2. Account, Password and Security

Account Registration

You must register with ChatBlizz and create an account to use the Services. You agree to provide true, accurate, current and complete information as prompted by the registration process.

Account Security

You are responsible for maintaining the confidentiality of your login and password. You are solely and fully responsible for all activities that occur under your account.

Account Representative

The person signing up for the Services will be the contracting party ("Account Representative"). Your Account is not transferable to any other person or account.

Security Breach Notice

Should you suspect that any unauthorized party may be using your password or Account, you agree to contact ChatBlizz immediately.

3. Agencies and Business Owners

Definitions

  • Business Owner: Any individual or entity that uses ChatBlizz's Services to market, support, develop, or otherwise commercialize their business, services, or products.
  • Agency: Any service provider retained or hired by a Business Owner to create and/or manage a ChatBlizz account and use the Services on the Business Owner's behalf.

Agency Responsibilities

If you are an Agency, you must correctly identify the Business Owner as an administrator on the Account and confirm you are authorized to use the Services on behalf of the Business Owner.

Account Ownership

The Business Owner shall be the sole and exclusive account representative of any Account created on its behalf by an Agency.

4. User Generated Content

Definition

"User Generated Content" is defined as any content, information, and materials that may be textual, audio, or visual that you or any Conversation Participant provide, submit, upload, publish, or make otherwise available to the Services.

Your Responsibility

You are solely responsible for your User Generated Content. We act merely as a passive conduit for your online distribution and publication of User Generated Content.

ChatBlizz disclaims any responsibility for User Generated Content and cannot be liable for claims arising out of or relating to User Generated Content.

Content Requirements

You warrant that your User Generated Content:

  • β€’ Will not be false, inaccurate, incomplete or misleading
  • β€’ Will not infringe on any third party's intellectual property rights
  • β€’ Will not violate any law, statute, ordinance, or regulation
  • β€’ Will not be defamatory, libelous, threatening, or harassing
  • β€’ Will not contain obscene content or be harmful to minors
  • β€’ Will not contain viruses or malicious code

License Grant

By making available any User Generated Content through the Services, you hereby grant to ChatBlizz permission to use, process or disclose such User Generated Content for the purposes of providing the Services to you.

5. Communication by Email

Compliance Requirements

You are required to use the Services in full compliance with all applicable laws and regulations, including Electronic Messaging Laws in India.

Legal Compliance

You must comply with all applicable laws including:

  • β€’ Information Technology Act, 2000 (as amended)
  • β€’ IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • β€’ Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI)

Indemnification

You agree to indemnify, defend and hold harmless ChatBlizz from and against any and all claims, suits, fines, costs, expenses, judgments and fees arising out of a claim alleging any violation by you of the law.

6. Communication with ChatBlizz and its Clients

Contact Information Verification

You verify that any contact information provided to ChatBlizz and its clients, including your email address, is true and accurate. You further verify that you are the email subscriber and/or own any email addresses you provide.

Consent to Communication

By voluntarily providing your email addresses, you expressly agree to be contacted at the email addresses you provide. You consent to receive emails relating to this agreement, transactions, account matters, and promotions.

7. Prohibited Uses

You are prohibited from using the Services for the following purposes:

Unlawful Activities

  • β€’ Any unlawful purpose or acts
  • β€’ Violating laws or regulations
  • β€’ Conducting fraud or illegal activities

Harmful Behavior

  • β€’ Harassment, abuse, or threats
  • β€’ Discrimination based on protected characteristics
  • β€’ Defamation or slander

Technical Abuse

  • β€’ Uploading viruses or malicious code
  • β€’ Interfering with system security
  • β€’ Using unauthorized automated systems

Misrepresentation

  • β€’ Submitting false or misleading information
  • β€’ Impersonating another person
  • β€’ Misrepresenting affiliation with ChatBlizz

Important: We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

8. Compliance with Laws

You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Services, including but not limited to data protection, privacy, and anti-spam laws.

ChatBlizz will not be responsible for your failure to comply with any such laws or regulations.

9. Billing and Payment

Payment Processing

Payment must be made through the third party payment processing system (PSP) as indicated on the Services. You may be required to register with the PSP and agree to their terms of service.

Pricing and Taxes

All prices displayed are exclusive of applicable taxes. Taxes will be calculated at the time a transaction is charged. All prices are in Indian Rupees (INR) unless otherwise indicated.

Subscription Plans

If you sign up for a Subscription Plan, payment will be due for the full period. You authorize us to charge your payment instrument for recurring charges.

No Refunds Policy

All purchases are final and non-refundable. ChatBlizz does not offer refunds for any portion of a prepaid period under any circumstances.

Trial Periods

We may offer trials of paid Services. Unless you cancel before the trial period ends, you will automatically become a recurring subscriber and be charged the applicable price.

10. Termination and Suspension

Termination Rights

Either party may terminate these Terms of Service for any or no cause, at any time. You may cancel and delete your Account at any time using the features on the Services.

ChatBlizz's Termination Rights

We reserve the right to refuse the Services to anyone for any reason. We may terminate or limit your right to use the Services if we believe you have breached any provision of this Agreement.

Data Deletion

Following termination or cancellation of your Account, we reserve the right to delete all your data, including any User Generated Content. Your data cannot be recovered once your Account is terminated.

Inactive Accounts

If there is no activity in your Account for at least 18 months consecutively, we will notify you and give you the option of keeping your Account open. If you don't respond within thirty days, we reserve the right to close your account.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by ChatBlizz.

ChatBlizz does not endorse or assume responsibility for the content, privacy policies, or practices of any third-party services.

You acknowledge and agree that ChatBlizz shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content or services.

12. Intellectual Property Rights

All content and materials on the Services, including but not limited to software, text, graphics, logos, and design elements, are the exclusive property of ChatBlizz or its licensors.

You are granted a limited, non-transferable, non-exclusive license to access and use the Services solely for lawful purposes.

Any unauthorized reproduction, modification, distribution, or use of these materials is strictly prohibited.

14. Confidential Information

You agree not to disclose, copy, or use any confidential information shared by ChatBlizz except as necessary to use the Services in accordance with this Agreement.

β€œConfidential Information” includes, but is not limited to, business strategies, technical data, pricing, and proprietary algorithms.

15. Disclaimer of Warranties

The Services are provided on an β€œas is” and β€œas available” basis without any warranties of any kind, either express or implied. ChatBlizz does not warrant that the Services will be uninterrupted, error-free, secure, or meet your expectations.

16. Indemnification

You agree to indemnify and hold harmless ChatBlizz, its affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of the Services or your violation of these Terms.

17. Dispute Resolution – Arbitration

Governing Law

The Terms and the relationship between you and ChatBlizz shall be governed by the laws of India. Any claim you may have against ChatBlizz must be resolved through arbitration or alternate dispute resolution within the territorial jurisdictions of the courts of Kanpur only.

Time Limitations

Any cause of action brought by you must commence within one (1) year after the cause of action accrues. Otherwise such cause of action is permanently barred.

Jurisdiction

ChatBlizz respects the laws of India and submits itself to its jurisdiction. We will provide relevant information or cooperate with law enforcement agencies of India when necessary.

18. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

19. General Provisions

  • β€’ These Terms constitute the entire agreement between you and ChatBlizz.
  • β€’ If any provision is held invalid, the remaining provisions will continue in full effect.
  • β€’ ChatBlizz’s failure to enforce any provision shall not be deemed a waiver of that provision.

20. Changes to this Agreement

ChatBlizz reserves the right to modify or update these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

21. Notices

All notices to ChatBlizz must be sent to the contact details provided below. Notices will be deemed received one business day after being sent via email or three business days after postal mailing.

22. Contacting Us

If you have any questions about these Terms of Service or about the Services, please don't hesitate to contact us.

Contact Information

Support Email: support@chatblizz.com

Legal Email: support@chatblizz.com

Contact Portal: contacts

Mailing Address

ChatBlizz Software Pvt Ltd
C-402 LAKEVEW LODHA, HEAVENKALYAN SHILL ROAD
Dombivali, Kalyan
Thane- 421201, Maharashtra
India